Frequently Asked Questions
Everything you need to know about your Enya Music experience.
What is the standard shipping timeframe for international orders?
We offer global shipping typically delivered within 7-15 business days. Once your order is processed, you will receive a tracking number via email to monitor your instrument's journey.
How do I care for my carbon fiber instrument?
Unlike traditional wood instruments, our carbon fiber series is weather-resistant and requires minimal maintenance. Simply wipe it down with a soft, dry cloth after play; there is no need for humidification.
What is your return policy for faulty electronics?
We offer a 30-day money-back guarantee. If you encounter any technical issues with the integrated pickups or smart features, contact our support team for a prepaid return label and a full refund or replacement.
Do Enya instruments come with a warranty?
Yes, all Enya Music products include a one-year limited warranty covering manufacturing defects in materials and workmanship, including all electronic components.
Which payment methods are accepted on the global store?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secured for your protection.
Can I update the firmware on my NEXG smart guitar?
Absolutely. You can update your NEXG firmware through the Enya Music App available on iOS and Android to access the latest sound effects and system improvements.